Support

FAQ

Getting Started

What is Mindsight Home Dock?

Mindsight Home Dock is a timed locking dock designed to help families create calmer screen-free routines. Place phones, tablets, or other small distractions inside, set the timer, choose a lock mode, and close the lid.

What is Mindsight best used for?

Mindsight is mainly designed for phones, tablets, handheld gaming devices, and other small items you want out of reach for a set amount of time. Families often use it during dinner, homework, bedtime, family games, or quiet evenings at home.

Is Mindsight only for kids?

No. Mindsight works best when the whole family participates. Many parents use it for their own phones too, so screen-free time feels like a shared routine rather than a punishment.

Does Mindsight require an app?

No. Mindsight works without an app or subscription. The timer and lock modes are controlled directly on the device.

What should I do before using Mindsight for the first time?

We recommend testing Mindsight while it is empty. Try a short timer or simple lock setting first so you understand the buttons, lock modes, and unlock process before placing important items inside.

How do I install the batteries?

Remove the soft plastic ring around the top lip of the lockbox. The battery compartment is underneath this ring. Remove the battery cover, insert the included 2 AA batteries, replace the battery cover, and place the soft plastic ring back around the top of the lockbox.

Size & Capacity

How many phones fit inside?

Mindsight fits approximately 3-4 phones with standard cases, depending on the size of each device and case.

What are the interior dimensions?

The interior space is approximately 9 x 4.75 x 2.75 inches.

Can it fit tablets?

Mindsight may fit some small tablets or compact devices, depending on their dimensions. Larger tablets may not fit. We recommend checking your device size against the interior dimensions before use.

Can I put phones with thick cases inside?

Yes, but thick cases, wallet cases, grips, and pop sockets can reduce capacity. Make sure the lid closes naturally without needing to force it.

What happens if I overfill it?

Overfilling can create pressure against the lid and make unlocking harder. Leave enough room for the lid to close comfortably.

Lock Modes

What lock modes does Mindsight have?

Mindsight has three modes: Standard Mode, Fortress Mode, and Lockbox Only.

What is Standard Mode?

Standard Mode is a timer-based mode that gives you more flexibility. Set the timer, close the lid, and Mindsight will keep your items out of reach. If needed, Standard Mode can be opened before the timer ends using the device unlock process.

What is Fortress Mode?

Fortress Mode is timer-based and designed for full commitment. Once the countdown begins, the box is designed to stay locked until the timer ends.

What is Lockbox Only mode?

Lockbox Only lets you use Mindsight without setting a timer. It is useful when you want a simple way to keep items out of reach for a while.

Which mode should I use first?

If you are new to Mindsight, start with Standard Mode so you can get used to the device. Once you are comfortable, you can use Fortress Mode for moments when you want a stronger boundary.

Which mode is best for family routines?

For everyday family routines, many families start with Standard Mode. Fortress Mode may be useful for moments when everyone agrees to a clear screen-free block, such as dinner, homework, or bedtime.

Which mode is best for full commitment?

Fortress Mode is best when you are sure you want Mindsight to stay locked until the timer ends. Use extra care when selecting Fortress Mode and avoid locking away anything you may need urgently.

Timer Questions

How long can I set the timer for?

In Standard Mode and Fortress Mode, the timer can be set from 1 minute to 30 days.

Can I open Mindsight before the timer ends?

In Standard Mode, Mindsight can be opened before the timer ends using the device unlock process. In Fortress Mode, Mindsight is designed to remain locked until the countdown ends.

What if I accidentally start a Fortress Mode timer?

If it was a genuine mistake or emergency, contact our support team as soon as possible at support@mindsight.com. Fortress Mode is designed for commitment, so we recommend starting with short timers while learning the device.

Why did my timer get cancelled?

After setting a timer, the device begins a short confirmation countdown before locking. Pressing a button during this countdown can cancel the timer and require you to set it again.

Can I change the timer after I set it?

If the confirmation countdown is still active, you can cancel and reset the timer. Once the box is locked, the options available depend on the mode you selected.

Family Use

How should I introduce Mindsight to my family?

Keep it simple and positive. Mindsight is not meant to be a punishment. It is a shared place for phones to pause during moments like dinner, homework, bedtime, or family time.

How can I get my kids to use it?

Start with short, predictable routines. For example, use it during dinner or a 30-45 minute homework block. It usually works best when the rule is calm, consistent, and shared by the adults too.

Should parents put their phones in too?

Yes, if possible. Mindsight feels more fair when parents participate. It helps screen-free time feel like a family routine instead of a rule only for kids.

What is a good first routine to try?

Dinner is a good place to start. Put phones in before sitting down, choose the mode that fits your family, and keep the routine consistent.

Can I change the timer after I set it?

If the confirmation countdown is still active, you can cancel and reset the timer. Once the box is locked, the options available depend on the mode you selected.

Shipping & Orders

Do you offer free shipping?

Yes. We offer free shipping on all orders.

Which carriers do you use?

Orders may ship with USPS, FedEx, UPS, or another trusted carrier depending on your location and package size.

How do I track my order?

Once your order has been processed, you will receive a confirmation email with tracking information.

Do you ship internationally?

International shipping is coming soon. At the moment, Mindsight ships within the United States only.

Returns & Exchanges

What is your return policy?

We are confident Mindsight will be a helpful part of your family routine, but if it is not the right fit, we will make the return process simple.

How do I start a return or exchange?

Email support@mindsight.com with your order number and reason for return. Our team will send you the next steps.

What condition should the item be in?

Please return Mindsight in its original condition, with all included parts and packaging when possible.

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests?
Email us at support@mindsight.com
- we'd love to hear from you!