Returns

We’re confident Mindsight will be a helpful part of your family routine, but if it’s not the right fit, we’ll make it simple. To start a return or exchange, email support@mindsight.com with your order number and reason for return.

What’s your US return
& exchange policy?

All US based customers have 30 days from delivery to return or exchange any order placed on our website.

All parts, including accessories, must be in like-new condition.

Returns should be sent back in original packaging.

What if I no longer have my original packaging?

If you no longer have the packaging, please include enough protection that the device does not get damaged in transit.

How long does it taketo process a return?

We’re dedicated to processing your return as quickly as possible. You’ll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.

Can’t find what you’re looking for?

Questions? Comments? Concerns? Requests?
Email us at support@mindsight.com
- we'd love to hear from you!